Title:

Senior Problem Analyst

Location:

Bristol

Salary:

None specified

Description:

The Role:As a Problem Analyst you'll be working within Resolution Management, in Technical Operations Service Control. ProblemManagement is responsible for analysing all the common incidents on the Orange Infrastructure, whether they are IS, GSMor new media.Must HavesTo be considered for the role you must be able to demonstrate the following:- Knowledge Of ITIL.- Problem or Incident Management Experience.- Excellent verbal and written communication skills.Nice to HavesIt would be great if you could also offer the following:- Working Knowledge of the telecom industry.- Project management experience.- Presentation skills.The DepartmentYou'll be working with the problem management team, part of Technical Operations Resolution Management function.Resolution Management is a function responsible for the management through to resolution of all incidents and problemsexperienced across the technical infrastructure, including IT, GSM and 3G networks.Location: Bristol