Title:

Sales Advisor

Location:

Edinburgh

Salary:

None specified

Description:

Job Purpose:Achieving individual sales and profit targets set, by offering exceptional customer service.Principal Accountabilities:Customer Focus:To quickly and easily build rapport with customers, adapting the sales framework to your own personality, to use a rangeof questions to show interest in the customer to understand their likes as well as their needs.To demonstrate after sales follow up and give a positive impression of First Choice at all times.Interpersonal:To be able to build and maintain good relationships with both team members and customers.To be enthusiastic, confident and positive, acknowledging all customers.To develop your own personality into the sales framework, creating a rapport with customers.Be able to demonstrate empathy and understanding with customer's holiday changes and complaints.To benefit yourself and customer by bringing your manager into sales conversation.Commercial Awareness:To have knowledge and understanding of targets for both yourself and your shop and apply this commercially.To consistently achieve all targets set and have a detailed knowledge of campaign incentives.To understand how to increase the value of a booking and maximise profit and to regularly do this, and to direct the saleto campaign or incentive products.To know key people in the region, division, and First Choice Retail.To have a detailed knowledge of relevant competitor activity.Product Knowledge:To have a detailed and wide-ranging product and brand knowledge and to use manuals, guides, brochures and the intranet assupport when necessary.To be familiar with all First Choice family products and demonstrate a good working knowledge of their brochures, and toknow the range of tour operators whom you can sell and their priority.To have the knowledge that enables you to sell, package holidays, air, cruise, UK, mainstream world-wide and ski andancillary and insurance products.To have an up to date knowledge on prices and availability and to increase this knowledge from personal experience gainedfrom holidays or educational visits.Systems, Standards and Procedures:Be able to use all selling systems in order to make a straight forward booking.To adhere to all Company standards and procedures including uniform, personal standards and behaviour.To understand and adhere to all Company IT systems, standards and procedures.Location: Livingston