Title:

Outbound Sales Consultant

Location:

Cardiff

Salary:

GBP 13,948 to GBP 20,922 per year

Description:

Our contact centre is an extremely lively and energetic place to work and we have just won the award for Best Call Centre in Europe 2005 for Culture and Environment. The key responsibilities of a Outbound Consultant are to make telephone calls for both new and existing customers regarding their car and home insurance policies and building the level of credibility with them that guarantees results. You will need to be able to utilise new sale and up sale opportunities whilst providing a professional multi-skilled service. In addition you will also need to resell the benefits of our world class policy to existing customers who are looking to cancel insurance with us.Main accountabilities:Build customer relationships by understanding and meeting their needs to maximise customer retention.Maximise sales conversion, new sales and up sell opportunities.Achieve sales and service targets to maintain productivity and quality standard.Demonstrate knowledge of current products, procedures and systems to provide first class sales and service.Competencies / skills:Excellent listening skills with the ability to react to specific requests professionally.Professional telephone manner.Excellent proven communication skills.Experience in a customer or sales environment Active team player.Highly self-motivated. Demonstrate a flexible approach to changing business needs.Personal approach with a view to building strong rapport with customers.Alexander Mann Solutions, a Recruitment Process Outsourcing Company, operates as an Employment Agency & Employment Business.