Title:

Order Co-ordinator - Leicester

Location:

Leicester

Salary:

GBP 14,000 to GBP 14,500 per year (Parking, pension, healthcare, 25 day hol)

Description:

Customer Service - Ensuring the customer service aspects of the SLA are met through instituting and developing a service excellence ethos by being available and responsive to customer needs. Proactively controlling and influencing the customer service relationship.Service Level Agreement - To ensure compliance with the SLA and contribute to its further development and improvement, establishing the needs of customers through effective questioning. Negotiating and committing to agreed delivery time windowsRelationship Management - Building and maintaining relationships with the distribution team, customers, colleagues and hauliersProcess/Systems - Accurately receiving and processing orders accounting for resource availability and customer expectations. Responding to customer enquiries in a consistently professional manner. Through improved process discipline and performance encourages the reduction of errors and queries. Follows right first time philosophy.