Title:

Helpdesk Engineer

Location:

Nottingham

Salary:

None specified

Description:

No agencies thank youResponsibilitiesThis role is highly customer focused, and the main drive at all times is to ensure that clients are being regularlycontacted and that calls are being processed in a timely manner.To manage all requests made by customers making sure that requests are routed to the correct departments within Ramesysor third party companies.To ensure all customers SLA times are met.Ideal candidateBe attentive to detail, friendly and reliable with good organisational skills.Confident telephone manner and excellent communication skills, and can work well as part of a team.Can work under pressure to deliver a high standard of service, with a proven track record within a helpdesk environment.Experiance in call logging, handling, requests of all types and faults in an accurate and professional manner.Be self motivated and have the ability to motivate others, conscientious and able to use own initiative, and is wellorganised and able to prioritise.Skills and qualificationsMicrosoft Operating Systems incl NT4, W2k, XP.Advanced training and at least one year of experience in Customer Service and Technical Support environments.Able to act as resource to team and handle high level escalation of technical issues.Experience in handling difficult or sensitive situations.Salary and benefitsTo be confirmedApplications are welcome from citizens of the British Commonwealth and British dependent territories who have right ofabode within the UK, nationals of the European Economic Area and those individuals gaining the right to work in the UKthrough the HIGHLY SKILLED MIGRANT PROGRAMME (HSMP)