Title:

Evening Housekeeper

Location:

London-Central

Salary:

GBP 18,500 per year

Description:

JOB DESCRIPTIONPOSITION: Evening HousekeeperDEPARTMENT: Rooms DivisionREPORTING TO: Executive HousekeeperAssistant Executive HousekeeperSenior Floor HousekeeperRESPONSIBLE FOR: Room AttendantsEvening Room AttendantsHouse PortersPublic Area AttendantsOBJECTIVES:Under the guidance of the Executive Housekeeper, to be responsible for assigning andsupervising the activities of Room Attendants, House Porters and Public Area Attendants to ensure clean, orderly,attractive and well-maintained guest rooms, corridors, fire-exits, stairways and service areas on the assigned floors andall public areas.MAIN RESPONSIBILITIESAdministration Assign special daily, weekly and monthly duties to evening room attendants, porters and public area cleaners onassigned floors. Prepare worksheets for evening Room Attendants and Porters as per rota. Liaise with Day Housekeepers and take handover before they finish their shift. Constantly check the computer system throughout the evening for an up-date of checked out rooms and extended stays. At9 PM check for extra arrivals, and changes in allocation. Monitor occupancy level and ensure staffing is in line with it. Check on a daily basis the arrivals, departures and SAG report. Read diary and memo file on daily basis and ensure both are constantly kept up to date. Collect all keys and pagers from Day Room Attendants, House Porters and Public Area Attendants at end of their shiftsensuring all are accounted for. Allocate and collect keys and pagers from evening staff at the end of the shift making sure that all is correct andaccounted for before going of duty. Log all lost property of the day and hand over to security as per Lost property procedure. Record mini bar consumption on a daily basis and maintain file. Check and file all Room Attendants, Housekeepers, House Porters, and Public Area Cleaners and Evening staff work sheetsfor the day. Prepare list and paperwork for early housekeeper. Check and read diary, black board and memo file daily and sign as required. Write a complete handover of the evenings events and any guest requests for the following day and leave for morningHousekeepers attention. Check guest comment sheet at reception twice during your shift and act upon comments related to the Housekeepingoperations ensuring optimum guest satisfaction. Pass all relevant information to night manager at end of shift. Assist in taking housekeeping inventories as required. Assist in developing, implementing and evaluating Policies and Procedure standards within the Housekeeping department,to ensure optimum guest satisfaction, sales maximization and profitability on an ongoing basis.Inspection of guest rooms Check room attendant worksheets, ensuring correct allocation of rooms and prioritise rooms as required. Inspect all rooms to ensure excellent turndown standards are provided consistently throughout the hotel. Checkfurnishings and equipment are clean and in good repair and are replaced or refurbished as required. Ensure that bedside turndown configuration is correct. Ensure all mini bars are fully stocked and that all items are within their sell-by-date. Note any rooms which do not require service, have do not disturb, are double locked or OOO by the end of the eveningand log these on the hand-over. Liaise with the house porters, linen room and valet as required, concerning supply and cleanliness of linen, uniforms,guest laundry and dry-cleaning, cleaning of bedding and valances and all soft furnishings. Ensure all rooms and suites have fresh flowers as per standard. Report and log any maintenance defects found in the rooms and assigned areas.Inspection of bathrooms All bathroom fittings are to be clean, smudge free and with no water marks. All towels and amenities are to be fully stocked and positioned correctly. Ensure every bathroom has a fresh orchid at all times.Floor Management In conducting inspections of all areas, to ensure physical facilities are kept in optimal condition by fullimplementation of preventative maintenance programs, and management of maintenance requirements. Regularly and constantly supervise the work of Room Attendants, House Porters and Public Area Attendants and takeimmediate and suitable corrective action in a case where a member of staffs' work is below standard. To be responsible for the checking staff has satisfactorily completed the work assigned to them by signing theirworksheets before they go off duty. Ensure that there are adequate supplies of linen, guest supplies and cleaning equipment on assigned floors at all timesand according to set par stock. Ensure pantry, service and store rooms are clean and tidy at all times and to ensure that stock and linen are properlyused to prevent soiling, damage and wastage. Assist in monitoring and controlling housekeeping procedures, including lost and found, key and pager control, securityand emergency procedures, health and safety for employees and guests. Liaise with the linen room and valet as required, concerning supply and cleanliness of linen, uniforms, guest laundryand dry-cleaning.Training and Manpower Development Monitor the progress of new and existing staff. Assist in developing formal training plans for the housekeeping department to meet identified needs. Ensure that induction and training is being carried out according to policy for new and existing employees. Ensure that departmental Training Records are kept up to date. Foster and develop effective employee relations throughout the Hotel. Establish and maintain effective internal communications including attending meetings in order to ensure optimumteamwork and productivity. Carry out weekly meetings with evening team passing on all information from day team briefings and meetings.Miscellaneous To be fully conversant with all Housekeeping departmental procedures, One Aldwych Philosophy and key standards. Establish and maintain a prominent level of visibility and involvement within the property. Actively monitor housekeeping personnel daily to ensure that guests receive prompt and cordial attention with personalrecognition. Schedule and regularly conduct routine inspections of equipment and areas under the control of the housekeepingdepartment. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all departmentalemployees. Perform any related duties and special projects as designed. Create / implement green policies and procedures to reduce waste and energy consumption. Responsible for the reporting immediately any matters concerning the security of the floor to the security department. Responsible for safe return of all keys and pagers at the end of the shift. Report immediately any valuable lost property to security and to log packages and all other lost property in accordancewith the departmental procedures. Ensure all keys in possession are secure at all times. Ensure office is left neat and tidy for early housekeeper.Guest and Public Relations Create and maintain a personal and respectful rapport with all guests. Deal personally with any complaints and inform Executive / Assistant housekeeper of action taken and follow upincluding follow-up on guest comment sheet.Security Prohibit access to bedrooms for guests without keys; direct them to reception for another key. Report any suspicious persons seen in the building.Health and Safety Ensure that all hazards and potential hazards are reported immediately and rectified. To be fully conversant with all departmental Fire, Emergency and BOMB procedures. Ensure that emergency procedures are rehearsed, implemented and enforced to provide for the security and safety ofguests and employees. Ensure the safety of the persons and the property of all within the premises by fairly applying hotel regulations, bystrict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazardsand conditions and either correcting them or pre-planning a defense against them. Ensure that all staff within the department works in a manner which is safe and unlikely to give risk of harm or injuryto themselves or others. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken inthe department. Ensure that the highest standards of personal hygiene are maintained by all members of the department.General Duties Attend any meetings or training sessions/courses as required. Assist fellow employees to perform similar or related jobs as and when necessary. Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously andefficiently, and accepting changes or additions in work hours which are necessary for the maintenance of uninterruptedservice to hotel guests and patrons. Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to the correctdepartment. Continuously endeavor to improve the knowledge of the job.To be fully conversant with Hotel fire procedures. Hotel and company security procedures. Hotel health and safety policy and procedures. Hotel facilities and attractions. Hotel standards of operation and department procedures. Current licensing regulations. Short and long-term marketing promotions.