Title:

Customer Support Administrator(Stockley Park)

Location:

London-West

Salary:

GBP 24,000 to GBP 25,000 per year

Description:

Job Summary:Provides all backline support and systems administration for assigned accounts. Responsibilities:Generates the initial renewal quotation for accountsEnters all first year support contracts in Oracle for invoicingMaintains 1st year order spreadsheetImplements install base changes, customer contact changes and updates to Oracle contracts Processes maintenance renewal contract in Oracle Sets up of invoicing processMaintains support hold spreadsheet Key Skills & Requirements:Essential:Excellent organizational skills and ability to perform repetitive tasks with extremely high accuracyAbility to manage multiple priorities and work in a fast paced environmentProficient in use of standard office automation tools and MS Office suite Ability to learn in-house software systems comprehensive knowledge requiredStrong analytical skillsPrevious experience or familiarity with database concepts and termsPreferred:Experience in support contract environment ideally in Oracle service contractsExperience in a software, telecommunications or enterprise solutions environmentCore Competencies:Takes initiativeAchieve results Communicate effectivelyPlanning and organizationProblem solvingEducational Requirements:Proven work experience in relevant field