Title:

Call Centre Team Leader

Location:

Bristol

Salary:

competitive + benefits

Description:

You will provide daily, weekly and monthly analysis and reporting on the work of the team and this will enable you toinput into the development of your team through coaching, and provide feedback on individuals performance for appraisalpurposes. You will also assist the Customer Service Helpdesk Manager to achieve departmental objectives.Must HavesTo be considered for this role you must be able to demonstrate the following: * Excellent verbal and written communication skills * Demonstrable customer focus Nice to Haves It would be great if you also had some of these: * Experience of working in a Contact Centre * Planning and organising ability * Teamworking skills Salary & Benefits Competitive Salary Pension + Healthcare + Life Assurance + Free Phone with reduced staff charges + 25 Days Holiday To apply, follow the link below.